De-risk your business as you scale with intuitive compliance onboarding for your members, AI driven identity and address verification, and end-to-end automation of the entire CMRA compliance process.
When it comes to compliance, PilotoMail stands in a category of its own
PilotoMail has fully automated compliance, making it easy for your new customers to fill out the PS 1583 form, and you as a CMRA, fulfill your compliance requirements. Our Compliance Assistant, Paloma, gives you real-time insights and full oversight of the compliance activity at your spaces every step of the way, helping you meet postal compliance demands more readily and focus on what matters most for your organization.
Smart PS 1583 Forms
During onboarding, PilotoMail's Paloma reads your customers’ IDs, capturing the necessary data to auto-populate the form. It also updates automatically whenever a customer updates their home address, adds an authorized mail recipient, or uploads a new ID.
Automated Follow-ups & Status Alerts
The compliance assistant nudges your customers to finish their compliance process & keeps you informed with status notifications on all the compliance activity at your space such as alerts on expired IDs. You can also send your non-compliant members ad hoc reminders with the click of a button.
Compliance Dashboard
Track all the compliance activity at your space with a new dashboard. See overall progress, identify lagging members, and get notified about expiring IDs or missing updates. You can also dive into each of your customer’s compliance progress to pinpoint specific hurdles and configure smart follow-ups.
CRD Extension
Compliance is faster and easier for CMRA operators! PilotoMail’s Browser Extension offers auto-fill functionality for uploading compliance information directly into the USPS Customer Registration Database (CRD), saving time and reducing errors.
Safe KYM, Always
The KYM (Know your Members) that is required to meet postal regulations involves handling a lot of private and sensitive information. Mishandling this private information can jeopardize your business and expose you to undue liability. With PilotoMail, your members’ sensitive data is always safeguarded through robust encryption and privacy controls.
We never ask for your USPS CRD credentials — or any others, ever.
Member compliance in seconds
Your members complete compliance onboarding, then what? Instead of spending hundreds of hours manually entering information in USPS’ Customer Registration Database, our Chrome extension allows you to autofill the fields in seconds and auto-upload your members’ IDs and completed 1583 forms.
The Compliance Hub is perfect for...
Premier Coworking Space Brands
that have scale and can’t keep up with compliance manually
Coworking Space Brands
that don’t have the scale but want to decrease their business risk early on in preparation for growth
Mailbox Stores in the US market
who are Commercial Mail Receiving Agency
Registered Agents in the US
who need compliance
Why Choose the Compliance Hub
The category defining software for coworking spaces & CMRAs
- End-to-End Automation
We are the only solution on the market that fully automates the compliance process from start to finish — no manual steps, no patchwork tools.
- Seamless ID & Address Verification
Our platform integrates best-in-class KYC tools to verify member identity and address information with precision, significantly reducing your compliance liability.
- Error-Proof Form 1583 Processing
Our system auto-fills the Form 1583, eliminating manual errors and reducing administrative burden.
- Customizable Enforcement & Notifications
Tailor how often members are reminded to complete compliance steps, and how strictly enforcement is applied. Choose between loose, moderate, or strict settings — and control what platform features are available to non-compliant users.
- Real-Time Monitoring
Our system tracks expiration dates and personal data changes behind the scenes, automatically alerting you of events that require action.
- Built for Multi-Location, Multi-Entity Scale
With single sign-on support for both operators and users, compliance is streamlined even for members with multiple locations or company names.
- Seamless ID & Address Verification
Members with multiple virtual offices only complete ID and address verification once — streamlining compliance across locations.
- Best-in-Class Security Standards
Your members’ sensitive data is safeguarded through robust encryption and privacy controls.
- No Credentials Required
We never ask for your USPS CRD credentials — or any others. Our Chrome extension allows for auto-filling and auto-uploading of compliance documentation while USPS finalizes open API access.
Built by Operators, for Operators
We’re not just developers. We’re veteran coworking operators who scaled virtual office memberships far beyond what manual or competitor systems could support. We created PilotoMail out of necessity, and we use it daily to run our own operations.
That means:
- We understand the real-world demands of mail and compliance workflows.
- We’re continually improving our platform based on hands-on experience.
- We’re committed to innovation because we depend on this tool ourselves.
